Accounts, keys, credit and the use of the services
These terms add to the MediaAtlas terms of service for accounts, keys and credit on services.mediaatlas.si and for the use of keys, pages and answers of every MediaAtlas service (sections 7 and 8). Where they say nothing, those terms apply. Where the texts differ, this is the order: the signed offer or order, then the terms and page of the service (Razpisnik, Master Blaster, Telegen TV), then these terms, then the terms of service. For customers who paid for a service before 11 November 2026, sections 7 and 8 take effect on 11 December 2026.
1. Account and keys
You sign in with your e-mail address: we send a one-time code, there is no password. One address is one account. Your keys are shown again on your account page; keep them secret, because you are responsible for everything done with them, including agent keys you make. You can revoke a key at any time; a revoked key stops working at once and its credit stays with the account's other keys only if you move it by writing to us.
2. Credit
Credit is a prepaid balance in euro on a key, shared with the agent keys under it. You buy it in steps of €20, €50 or €200. Prices are without VAT; Slovenian VAT of 22 % is added at checkout, or other VAT treatment where the law requires it. Payment is taken by Stripe, which also issues the invoice. Credit does not expire. It is not money: it cannot be paid out or moved to another person, except as in section 5.
3. Prices and charging
- Each service's price is on its page and on services.mediaatlas.si. Some prices fall with volume, for example OCR pages within one long document.
- A request is charged when it is done. A request that fails on our side is not charged.
- A plan's monthly allowance is used first, then credit for that service (section 4), then your paid credit.
- A request that was already running may take the balance slightly below zero; the next top-up covers it. With no credit left the service refuses new requests until you top up.
- We announce a price change on the page and by e-mail at least 30 days before it applies. It applies to use from that day; credit you hold keeps its euro value.
4. Credit for one service
Credit we give rather than sell (a welcome or promotional amount, or the unused part of a pack bought on a product's own site before it moved here) belongs to the service it was given for. It is used before your paid credit for that service and cannot be paid out or refunded.
5. Withdrawal and refunds
If you are a consumer you may withdraw from a top-up within 14 days without giving a reason; we refund the part of it you have not spent. By using credit within those 14 days you ask us to start at once, and the part spent is not refunded. If we stop a service altogether, we refund the unused paid credit you cannot spend on our other services. To businesses we do not refund paid credit or a plan's period already paid. To withdraw or ask for a refund, write to info@mediaatlas.si from your account's address.
6. Misuse
If a key or an account is misused as section 8 of the main terms or sections 7 and 8 of these terms describe, we may stop it at once and without notice. The payment for the plan's running period is then not refunded; unspent paid credit is refunded only where the law requires it. For answers and data used or passed on against these terms we may charge the full list price, as if each recipient had bought them.
7. Use of keys and answers (every service)
- An account, its pages and its keys are for one company or one person: you, your staff and your own agents. You do not give, lend or sell a key or access to anybody else, related companies included; every company has its own account.
- For the services that work on your content (the decision models, OCR, Master Blaster, Telegen TV) the results are yours, as section 5 of the terms of service says. For the services of data (Razpisnik, Dobitnik, Nabavnik), what a service shows or returns is for your own business use only. You do not pass answers, pages, exports, or products made in substantial part from them, on to third parties, paid or free. The exception is a plan that says so (for Nabavnik, the plan Agent), and then only to your own customers, as part of your service, naming the source. Any other passing on needs our written agreement.
- Forbidden for every service: getting round a plan's limits, also with several accounts or keys; opening several accounts for the free period; reselling raw access. Forbidden for the services of data as well: collecting pages or answers by machine other than through the tools made for it (the API and MCP, with a key); copying or rebuilding the database; using the data or answers to train models or to build a service that would replace ours.
- The plan sets the amount a month, the calls a minute and how many calls may run at once; agent keys under a key share them. The free period is one per company.
- We measure the use. We also count from how many different network addresses a key or an account is used in a day; we do not keep the address, only a hash of it, for 30 days.
- Where the use points to sharing, reselling or machine collection, we may stop the key or the account at once, as section 6 says. Otherwise we write first and give three days to put the use right.
- You answer for everything done with your account and keys, also when somebody else used them.
8. Data, sources and estimates (Razpisnik, Dobitnik, Nabavnik)
- The data of these services comes from public sources: the Slovenian public procurement portal ("Javne informacije Slovenije – portal javnih naročil"), European and other public calls, and the payments of budget users (Erar, KPK). You name the source in any further use.
- Assessments and predictions (whether a tender suits you, who will need what, who will buy, which tie is fraying) are estimates of models, never facts. How well they do is stated with each service. The services are given as they are, with no warranty of accuracy, completeness or success; you answer for the decisions you take on them. The official text is always the original notice.
- Our liability is limited as section 11 of the terms of service says, or as the terms of the service say.
- Sole proprietors, farmers and private practitioners are shown without a name in Nabavnik. Finding out who they are, or joining the data with other sources for that purpose, is forbidden and a reason to stop the account at once.
- Nabavnik: only a holder of the plan Nabavnik Agent may pass answers on to their customers, as section 7 says. Each plan's answers, calls a minute and calls at once are on the service's page.